Support

Write to hello@crayonlife.com. Settings → Email us in the app starts a message with the details we need. If an animation went wrong, include the support code shown in the app (it looks like CL-7K2M9Q).

Common questions

An animation failed. Your credit was returned automatically. Try the drawing again, or another one.

The animation doesn't look right. We check each animation and remake it once at our cost when it strays from the drawing. If it still isn't right, email us the support code.

I closed the app while it was being made. It carries on. Open the app and tap Continue on the home screen.

I paid but have no credits. Open the app again (it re-checks with Apple), or tap "Bought cards on another phone? Restore them" in Settings. Still stuck? Email us with the device id from Settings → Email us.

Can I make another card from the same drawing? Yes, free: open My cards, choose the Drawings shelf, and tap the drawing.

Can I use photos of my children? No. Crayon Life works with drawings only, and it never sends photos of people.